Terms, Conditions and Legal Stuff.

Please click one of the links below to be taken to the relevant section of the page:

1. Terms and conditions  for website usage

2. Our Privacy Policy

3. Warranty Information

4. Complaints Procedure

6. Broadband Voucher Promotion

4. Payment Terms

Terms and conditions for website usage

1. Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Inclucity's relationship with you in relation to this website.

2. The term 'Inclucity' or 'us' or 'we' refers to the owner of the website whose registered office is [address]. The term 'you' refers to the user or viewer of our website.

3. The use of this website is subject to the following terms of use:

4. The content of the pages of this website is for your general information and use only.

5. It is subject to change without notice.

6. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

7. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

8. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

9. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

10. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.

11. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

12. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

13. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

14. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

15. You may not create a link to this website from another website or document without Inclucity's prior written consent.

16. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

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Privacy Policy

We value our customers - it’s in everyone’s interest to make customer service a priority  As an Inclucity customer you'll know that we also take your privacy and security very seriously. We won't give your details to anyone else.

 

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Warranty Information

 

We service what we sell. If something goes wrong with an item Inclucity has sold, we will endeavour to correct the problem as soon as possible.

If the item is new it will be covered by a manufacturer's warranty in addition to any other agreement between Inclucity and the customer

 

2nd user systems obviously can't carry the same manufacturers warranty as new equipment.

However we only make carefully selected equipment available to our customers so we can be confident that all of our systems will give you reliable service.

All 2nd user systems are covered by a 6 month warranty.

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Complaints Policy

In the unlikely event that you need to complain about our service please do so in the first instance by telephone or by email.

info@inclucity.com

telephone:
0333 577 1982
 

If you need to write, please address all correspondence to:

 

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Broadband Voucher Promotion

 

These Rules apply to the Inclucity Broadband Voucher Promotion to be held between 18/01/10 and ending on 14/02/10.


1. A gift voucher will be awarded to any Inclucity Customer who refers a 3rd party that orders the standard 8mb broadband package.

2. The new customer must mention the name of their referring customer at the time of ordering. This cannot be added afterwards and cannot be altered.

 

3. There is no limit to the number of referrals each Inclucity Customer can make.

 

4. New Customers must place their order before February 14th to qualify for the special half price promotion.

 

5. Inclucity reserves the right to withdraw the voucher promotion at any time.

 

6. LovetoShop vouchers will be posted to qualifying customers within 28 days of order.

 

7. Amazon vouchers will be sent by email within 28 days of ordering. Inclucity take no responsibility for incorrect email addresses.

 

8. Inclucity reserve the right to substitute the named vouchers for other similar brands.

 

9.Vouchers will not be awarded if the New Customer cancels their broadband order within 14 days.

 

10. Vouchers will not be awarded if the New Customer fails any part of the Credit Check, or refuses any part of the services offered.

 

11. No cash alternative is available to the vouchers.

12. By participating, all voucher recipients grant Inclucity exclusive permission to use their names, characters, photographs, voices and likeness in connection with promotion of this and other contests and waive any claims to royalty, right or remuneration for such use.

13.  Inclucity has the right to change the Terms & Conditions of the promotion at any time.

 

 

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Payment Terms


Other than in exceptional circumstances, we are no longer able to accept payment by cheque.

Payment may be made by cash, credit/debit card, PayPal, or by telephone or internet banking (BACS).

When you joined us we set you up with a credit account with payment term dates.

Payment must be made within the terms specified on each invoice.

From September 2009 if cleared payment is not received within this time we will add a £12 late payment charge to your account.

This information has recently been posted to customers. A copy of the letter is available here.

 

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